Social Service

Background History

The Social Service Department was founded in the year 1954, the first batch of Medical Social Workers were appointed integrated with the PSM Department. Social Service Department branched out into a separate department in 1994 Mrs D R Javeri being the head of department. Department functions on daily basis from 9 am to 4 pm. The current strength of Community Development Officer’s (CDO) is 23 (16 permanent CDOs while 7 contractual CDOs). Department is concerned with interaction between people and their social environment as illness cannot be treated in isolation.
Social Service Department has floundered to put its best foot forward to overcome most of the issues and impart timely services. Today, Social Service Department is happy and content to play a crucial role in patient care. A handbook on “Medical Social Work” published by department is widely used as a text by the teaching institutes of social work, Institute Of Hospital Management, Municipal Corporation for the purpose of policy making for Community Development Officers.
In the year 2015 TRUPTI- A PLACE FOR RELATIVES TO EAT was organized by Social Service Department where free breakfast and lunch is being provided to relatives of indoor patients on daily basis. Department is actively involved in mobilising wheelchairs, medical and surgical equipments such as stretchers, water filters, benches, chairs, oxygen cylinder’s, water coolers periodically. For the purpose of providing medical aid a bulk donation is mobilised for MRIs/CT scan by Social Service Department through CSR funds thus benefiting number of needy patients. Blood bank CDOs help to meet the blood requirements. Periodic health check-up camps are conducted with productive inputs, networking and referral with NGO’s welfare institutions, donors and trusts.
CDOs provide counselling treatments to patients with substance addiction, mental illness and cognitive disabilities. They perform psychosocial assessments while recommending prevention suggestions to patients. CDO’s work on one to one basis as well as in group’s and with families to provide support. They help in consulting patients with health conditions and chronic illness to navigate medical aid challenges. Provide assistance for coping up with medical referrals in order to arrange donation. They refer patients and their families to other social welfare agencies when necessary and maintain follow-up through conferences with the referred agency.
A CDO works in close association with psychiatrist as an important member and extends work in families and communities for mentally challenged people. Psychiatric counselling helps patients to deal with psychological and social problems arising out of illness and influencing perpetuation of the problem, prognosis and treatment process.
The role of community development officer is one of advocacy and liaison among patients and families. Helping patient understand and adjust to hospital procedure, interpreting and explaining medical plans, providing the opportunity for ventilation of feelings, assisting the family with recognizing the strength which lies within family system and encouraging the use of assets by all members of healthcare team is unique contribution by CDOs.
In hospital service and after care rehabilitation services are provided to the physically, mentally and socially affected individuals by CDOs. Rehabilitation plays a crucial role as patients relatives visit hospital from far of places and are expected to wait for longer duration for medical reason that is when CDOs provide relatives with a temporary accommodation within vicinity of hospital premises.
CDOs working in communities have vital link in community and they play an important role in health promotional clinics. They periodically arrange vocational trainings, organise income generating schemes to help needy people in the community.
Social Service department has been a field work centre for students of social work right from its inception. They are able to learn skills of working with varied problem situations at individual and group level. They are able to understand the importance of developing a support network of donor individuals and organisations. Students are able to learn the importance of preventive methodology through work with the preventive medicine department. Thus clinical, preventive and rehabilitation are the three areas where students have gained knowledge skills through their placement in KEM HOSPITAL.
Department also periodically organises social and cultural events on WORLD DISABILTY DAY, celebrate INTERNATIONAL WOMENS DAY organise seminars and conduct street plays on occasion of WORLD NO TOBACO DAY, organise programme to felicitate donors through DONORS MEET and seminar on WOLRD MENTAL HEALTH DAY, celebrate Christmas in paediatric ward along with puppet shows.
Department always looks forward to strengthen the ongoing activities and also takes up new activities with continued help of health authorities, medical personnel and donors.

Our Vision -
To help people to recover from Illness, maintain health and strengthen ability to reintegrate into society.
To mobilize resources and donations, provide information, emotional support and counseling with special focus on marginalized communities.
To liaison and network with other disciplines and stake holders such as medical, nursing, police, legal aid, other welfare and rehabilitation service agencies.

Achievements:-
G.T.Sheth Trust providing finance for medicines to all department patients in emergency situation.
Aadi Jin Yuvak Charitable Trust help for medicines and equipments.
Cochlear Implant Surgeries donation arranged by Community Development Officer.
Future Outlook –
Identify and tap new donors for the benefit of patients and patient care.
In-house training programme and lectures for CDO’s and KEM hospital staff.
Rehabilitation of the patients with the help of donors in KEM Hospital campus.

Events –
World No Tabacco Day
Nurses Day
De-addiction Day.
World Mental Health Day
International Divyag Day
International Women Day

Sr.No	Name of CDO	Designation	Qualification	Email-id	Experience in year	Photo
1.	Dr. Sadhana Bhatakhande	Head, Social Service Department (I/C)	B.A, MA in Social work, MA (Marathi), MA in Counseling & Psycho Therapy, PhD in Social Work (University of Mumbai)	sadhanab07@rediffmail.com	31
2.	Mr. Shambhudeo Dalvi	Community Development Officer	B.Com, MSW, MA ( Marathi)	dalvishambhudeo66@gmail.com	31
3.	Mr. Rajesh Kamble	Community Development Officer	B.Com, MSW	rajeshkamble1966@gmail.com	24
4.	Mr. Subhas Salve	Community Development Officer	BA, MSW, Hospital Administration Personal Mangemant	subhash.salve474@gmail.com	24
5.	Mr. Prakash Sawant	Community Development Officer	BA,MSW, LLB	prakashsawant@kem.edu	24
6.	Mr. Vijay Jawlekar	Community Development Officer	BSW, MSW, MA(Marathi)	vijayjawlekar@yahoo.com	24
7.	Dr. Uma Jadhav	Community Development Officer, Head CSR	MSW, LLB, Phd (TISS)	umajadhav@kem.edu	24
8.	Mr.Ravindra Dabhade	Community Development Officer	BA, MSW, MA (Marathi)	Ravindra.dabhade1975@gmail.com	17
9.	Mr. Vasant Sutar	Community Development Officer	B.Com, MSW, GDC&A	sutar100_vasant@rediffmail.com	17
10.	Mr. Dadaso Sonwalkar	Community Development Officer	B. Sc., MSW	dadaso.sonwalkar64@gmail.com	15
11.	Mrs. Rupali Redkar	Community Development Officer	BA, MSW, MA (Marathi)	rupalissd82@gmail.com	15
12.	Mrs. Ashwini Patil	Community Development Officer	BA, MSW(Ganaric)	ashupatil3@gmail.com	15
13.	Mr. Deepak Shingane	Community Development Officer	BA, MSW, MA (Marathi)	deepakshingane105@gmail.com\	15
14.	Mr. Vijaykumar Rathod	Community Development Officer	B.COM,MSW, MA (Marathi)	vijaykumarrathod451@gmail.com	15
15.	Mrs. Sarala Ladhe	Community Development Officer	BSW, MSW, M Phil	sarlaladhe@gmail.com	15
16.	Mr. Chandrashekhar Koli	Community Development Officer	BSW, MSW	chandumkoli@gmail.com	12

Sr.No	Name of CDO	Designation	Qualification	E-mail Id
1.	Mrs. Preeti Ramteke	Contract Community Development Officer	B.A in Economics MSW (Family and Child Welfare)	preet.ramteke@gmail.com
2.	Mrs. Savita Nitanvare	Contract Community Development Officer	B.A. in Marathi literature. MSW(Community Development)	savitanitnavre6414@gmail.com
3.	Mr. Mahesh Kakade	Contract Community Development Officer	Bachelor of mass media, Master of Social Work (Human resource management)	mahesh.kakde91@gmail.com
4.	Mrs. Ashwini Kanthikar	Contract Community Development Officer	B.A in Hindi MSW (Urban & Rural Development)	arkanthikar@gmail.com
5.	Mr. Hemant Sakat	Contract Community Development Officer	B.A (economics) MSW( H.R.M &L.W)	saka t hemant91@gmail.com
6.	Mr. Chaitanya Chavan	Contract Community Development Officer	BMS , MSW	chavanchaitanya21@gmail.com
7.	Mrs. Smita Desai	Contract Community Development Officer	B.A in social worker MSW( H.R.M &L.W)	smitapadekar07@gmail.com

Other Staffs:

Sr. No.	Name	Designation
1.	Mrs. Alpita Sable	Clerk
2.	Mrs. Sujata Potekar	Aaya
3.	Mr. Satish Kharat	Wardboy
4.	Mr. Gangaram Damre	Hamal

Community Development Officers are engaged in various patient care activities such as individual counseling, Family counseling , Assessment of Municipal Charges, Total No. of discharge Assessment of patients, Medico Legal cases, Group work, Medical and Material Aid, Rehabilitation (Referrals to other agencies) & Follow up of patients with their respective departments.

Services

On an average, about 30,963 new patients along with their families are given assistance by the Social Service Department, every year.
Donations, approximately to the tune of Rs.13,18,63,831 was arranged by the Social Service Department from January 2022 to December 2022, for the purpose of providing medical aid, surgical expenses for kidney transplant, Heart surgery, Neurosurgery, Orthopaedic Implants, Prosthesis, investigations like MRI, CT Scan, special Blood investigation etc. for the patients of KEM Hospital.

Supportive :

Counseling.
Medical/Surgical expenses to deserving patients.
Provision of nutritional supplements to needy patients.
Free lunch facility to deserving inpatient relations.

Rehabilitation :

In hospital service and after-care rehabilitation services to the Physically/Mentally and Socially affected individuals.

Preventive :

Immunization, Health check-up camps, mass awareness on various different diseases.

Promotive :

Therapeutic handicraft sessions with patients of the orthopedic department, cultural programs, festival celebrations.

Recreational :

Mobile library for inpatients, Toy library for pediatric inpatients of the hospital; puppet shows; self-entertainment group sessions for inpatients.

Emergency :

For Accidents/Natural Calamities/Communal riots/Bomb Blasts/Hospital, employees strike/Epidemic.

Office Time -

Monday to Friday, 1st, 3rd,& 5th Saturday – 09.00 a.m. to 04.00 p.m.

Counselling, donations & rehabilitation of patients. Total no. of patients counselled by CDO’s – 30,963
In collaboration with NGO Nareindas Morabai Budhrani Trust counseling services by trained CDO’s and Psychologists. Financial support for Haematology and Chemotherapy patients and Breast OPD cancer patients.
Education (Including student activities) -
Guidance and field work orientation provided to post graduate students of different social work colleges.

Award –

Mr. Rajesh Kamble, Community Development Officer was felicitated by Ekta Pratishthan, Posre Chiplun being helpful in Covid – 19 Pandemanic.

Sr. No.	Name of CDO	Department Name / Unit	Office No.	Intercom
1.	Dr. Sadhana Bhatkhande (HOD)	Dept. of Psychiatry Dr. Naina S. Sawant Dr. A.S.Nayak	63	7075
2.	Mr. Shambhudeo Dalvi	Dept. of Nephrology Dr. Tukaram Jamale	62	7055
		Dept. of Urology Dr. Sujata K.Patwardhan
		Dept. of Liver Transplant Dr. Chetana Kantharia
		Dept. of Hand Transplant Dr. Vinita Puri
3.	Mr. Rajesh Kamble	Dept. of Cardiology Dr. Ajay Mahajan Dr. Charan Lanjewar	317 at CVTC Building	7430
		Dept. of Cardio Surgery Dr. Uday Jadhav Dr. D.V.Kulkarni
4.	Mr. Subhash Salve	Skin Department Dr. V.S.Khopkar Dr. Vidya D. Kharkar	6	7849
		Dept. of Burns & Plastic surgery Dr. Vinita Puri
5.	Dr. Uma Jadhav	Head CSR, KEM Hospital	65	7096
6.	Mr. Ravindra Dabhade	Malvani Urban health center, Malad (west).
7.	Mrs. Ashwini Patil	Dept. of Medicine Dr. S.B.T. Dr.N.D.Karnik Dr. M.Y.Nadkar Dr. S.B.Salagre Dr. A.G. Rajyadakshya Dr. Archana Sonawale Dr. R.N.Sahoy Dr. K.S.Y. Dr. N.S.V. Dr. A.K.S.	78	7820
8.	Mr. Dadaso Sonwalkar	Dept. of Cardiology Dr. Ajay Mahajan Dr. C.P.L.	317 at CVTC Building	7745
		Dept. of Cardio Surgery Dr. D.V.Kulkarni
		Dept. of Chest Medicine Dr. A.V.Athavle
9.	Mr. Deepak Shingane	Dept. of General Surgery Dr. V.M.Kulkarni Dr. S.A.Rao Dr. S.A.Rege Dr. V.M.Kulkarni Dr. A.A.Deshpande Dr. J.A.Gandhi Dr. S.S.Devlekar Dr. S.S.Dhamankar	6	7489
10.	Mr. Vijaykumar Rathod	Dept. of Neuro Surgery Dr. A.S.C. Dr. D.P.M.	317 at CVTC Building	7723
		Dept. of Neuroradiology Dr. Sangeeta H. Rawat
		Dept. of I.N.R. Dr. Rashmi Saraf
11.	Mrs. Rupali Redkar	Dept. of Hematology Dr. Chandrakala S.	64	7056
12.	Mrs. Vasant Sutar	Dept. of Orthopaedics Dr. M.M.Desai Dr. S.S.Mohanty. Dr. Atul N. Paanghate Dr. S.V.Vaidya.	OC Building 3rd Floor	-
13.	Mrs. Smita Desai (CDO on Contract Basis)	Dept. of Orthopaedics Dr. R.C.S.K. Dr. S.S.Bawa Dr. Sujata Aiyer
14.	Mr. Chandrashekhar Koli	Dept. of ENT Dr. Hetal Marfatiya Dr. N.U.S.	78	7271
		Dept. of Endocrinology Dr. T.R.B.
		Dept. of Gastroenterology Dr. A.P.S.
15.	Mrs. Sarla Ladhe	Dept. of EPRC	EPRC Department at CVTC Building	7578
16.	Mr. Mahesh Kakade (CDO on Contract Basis)
17.	Mr. Vijay Jawlekar	Dept. of PSM	PSM Department	7484 / 7080
18.	Mr. Prakash Sawant	Dept. of Blood Bank Dr. Jayashree Sharma	Blood Bank	7421
19.	Mr. Hemant Sakat (CDO on Contract Basis)
20.	Mrs. Savita Nitanvare (CDO on Contract Basis)
21.	Shri. Chaitanya Chavhan (CDO on Contract Basis)	Dept. of VIR Dr. Hemant Deshmukh Dr. K.K.R.	78	7855
		Dept. of Gastrosurgery Dr. C.V.K.
		Dept. of Dentistry Dr. Nanda Pai
		Dept. of Ophthalmology Dr. S.P.K. Dr. Kokila Kamth
22.	Mrs. Ashwini Kanthikar (CDO on Contract Basis)	Dept. of Paediatric Medicine Dr. C. T. Deshmukh	6	7719
		Dept. of Paediatric Surgery Dr. S. V. Parulekar
23.	Mrs. Priti Ramteke (CDO on Contract Basis)	Dept. of Psychiatry (Drug De-addiction Centre) Dr. A.S.N.	78	-
		Dept. of Obstetrics & Gynaecoloacy Dr. N.Maydeo Dr. Hemangi Warke Dr. Hemangi Choudhari Dr. Padmaja Samant Dr. Y.L.C.
		Dept. of Neonatal Intensive Care Unit Dr. Ruchi.Nanavati

For the first time a Handbook on ” MEDICAL SOCIAL WORK” published by Social Service Department of KEM Hospital. The handbook is used as a text by the teaching institutes of Social work; Institute for Hospital Management; Bombay Municipal Corporation for the purpose of policy making for Professional Social Workers; as role model by Voluntary organizations.
Gupta A, Jadhav U. (2020). UNHCR's Population of Concern: Where does India Stand?
DOI: 10.1007/978-981-15-5648-7_18 In book: Social Welfare in India and China by Palgrave Publications
Jadhav U, Shetty Y, Singh V, Katkar N. (2019). Perceptions of social scientists regarding their role in ethics committees, and current practices in the State of Maharashtra. World Journal of Pharmaceutical Sciences. Volume 8(9), 998-1010.
Jadhav U, Mukherjee K. (2018). Assessment of healthcare measures, healthcare resource use, and cost of care among severe hemophilia A patients in Mumbai region of India. JPGM . Vol 64(3): 138-144. DOI: 10.4103/jpgm.JPGM_701_16
Johari V, Jadhav U. (2017). Abortion Rights: At Last, A Judgment of Shining Hope! Indian Journal of Medical Ethics. Jul-Sep;2(3):180-183. DOI:https://doi.org/10.20529/IJME.2017.044
Jadhav U, Mukherjee K, Lalwani A (2014). Ethical Issues in Care of Persons Living with Haemophilia in India. Indian Journal of Medical Ethics. Vol.XI No 4 Oct-Dec 2014, Pp.223-227. DOI: https://doi.org/10.20529/IJME.2014.056
Jadhav U, Mukherjee K, Thakur H (2013). Usage of Complementary and Alternative Medicine among Severe Haemophilia A Patients in India. Journal of Evidence Based Complementary and Alternative Medicine. Vol. 18(3), Pp 191-197. SAGE Publications.

https://doi.org/10.1177/2156587213484339

Jadhav U, Sarpotdar A. Application of Qualitative Research Approach to Public Health. (2012). Perspectives in Social Work ,XXVII (2) August 2012 ISSN 0974-5114. http://cswnn.edu.in/content/about-perspectives-social-work
‘Mana Sparshi’ author Mrs. Sadhana Bhatkhande, CDO department of Psychiatry, KEM Hosptial. The book is a compilation of case histories and information of Psychiatric disorders of Various, Psychiatric patients handled by the author.

Thalasmia Day Care Ward.
In service training programmes were arranged different social issues for Community Development Officers and other staff such as marriage counselling, govt. policy on MPJAY, ayushaman bharat yojana, women and child welfare, stress management for health care providers.
Arranged for patient’s diet and nutrition aid by providing them fruits, dry fruits breakfast and lunch, nutrition powers for paediatrics, lunch coupons for Thalassamia outdoor patients.
In - service training for department CDO’s by Smt. Vandana Shinde, Marriage Counsellor and family court at Bandra.
Sneha orgainisation conducted Mental Health ‘Package of Care’ three CDO from the department participated.
Alzimers disease for senior citizens of different groups from Lalbaug, Naigaon and Worli, etc. sensitization programmes were conducted.

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Contact Us:

Dr. (Smt.) Sadhana Bhatkhande
Room No. 63, Social Service Department,
Ground Floor, Main KEM Hospital,
Acharya Donde Marg, Parel, Mumbai – 400012.
INDIA.

Telephone : 022-24107075.
Fax No. : 414 3435 (o)
E-mail : infomsw@kem.edu

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